We just got back from a 7 day cruise to the Caribbean with my wife's side of the family. My brother in law and his girlfriend flew in to the Tampa airport from New York the day before the cruise. We drove to Tampa, a 90 minute drive, to pick them up. When they arrived at the airport, we tried for two hours to recover their luggage, only to find out that it was still sitting in the airport in New York.
The airline blamed TSA, and TSA blamed the airline. The airline said that they would have the bags to them the next day at 7 pm. That was unacceptable, because our cruise was due to leave the dock at 4. We then asked if they would send the bags to Orlando on flight arriving there at 11 am. No problem, they said.
No matter whose fault it was: the airline or TSA, what happened next was all airline. The next morning, we called the New York baggage office at 6 am to make sure the bags made it on to the flight. They told us they were busy, put us on hold, and then the call was disconnected. Repeat calls went unanswered.
We stopped at the Orlando airport on the way to the cruise terminal, and the bags were not on the flight. We made a rush trip to the mall to buy clothes and other necessities for two people to be able to go on a 7 day cruise. Everything from toothbrushes to swimsuits, an from shampoo to formal wear was needed.
Repeated phone calls got a promise to have the bags forwarded to Jamaica, and one employee told my brother in law that his missing bags weren't her problem.
At any rate, we got back from our seven day cruise and the bags are still in limbo. This is why I try not to ever fly.
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