When I told that story, the other students and a professor who was there were horrified that we could be so callous as to celebrate a person's death. I was told that we should be nice to everyone, and remember that people can be down on their luck, and that we are all one month's pay from being in his shoes. I asked, "what we should do when a patient tells me to suck his dick?"
The professor, "You should tell the patient that we will not stand for that sort of language."
I say: "Then the patient tells you to kiss his ass."
The professor says, "Well, then you tell him that if he continues to behave that way, you will fire him as a patient."
I tell her, "You know that in emergency medicine, the law says that I have to treat him no matter what, don't you? The patients know this, and they know that they can have a lot of fun with you, especially if they know you are a pushover that will take whatever they dish out."
The professor, "Well, that is why I never worked in emergency medicine."
And therein lies the problem. There are a lot of people who would and could never do your job, have no idea how to do your job, and have never seen what you have to do to accomplish it, yet are just filled with helpful advice and opinions on how you should be doing your job.
This reminds me of a scene in the movie "Demolition Man"
Squad Leader: Simon Phoenix! Lie down with your hands behind your back.
Simon Phoenix: What's this? Six of you. Such nice, tidy uniforms. Oh I'm so scared!
[the Police Officers look at each other]
Simon Phoenix: What you guys don't have sarcasm anymore?
[Police Officer talks to his automated assistant]
Squad Leader: Maniac has responded with a scornful remark.
automated assistant: Approach, and repeat ultimatum in an even firmer tone of voice. Add the words, "or else".
To all of those people, I have a message: Until you have done that job, you have no idea what it is like, dealing with the trash of society. Many people out there do not act like those who operate in polite society. They respond to courtesy and polite language as a junkyard dog does to fear: that is, they see it as a sign of weakness, and will exploit that weakness to their own advantage.