But one day last summer, after he disputed nursing home bills that had suddenly doubled Mrs. Palermo’s copays, and complained about inexperienced employees who dropped his wife on the floor, Mr. Palermo was shocked to find a six-page legal document waiting on her bed. It was a guardianship petition filed by the nursing home, Mary Manning Walsh, asking the court to give a stranger full legal power over Mrs. Palermo, now 90, and complete control of her money. Read the article, and it will open your eyes as to how the Medicare system is being played, and how this is causing people to be treated like cargo.I once had a supervisor at an ambulance company tell me that it was our job to treat the customer well, but that the patient was not the customer, the nursing home and hospital was. "You see," he explained, "the nursing homes and hospitals called for us, not the catatonic patients. The patients were just cargo, and no one cares about whether or not cargo is happy."
Another supervisor at a different ambulance company and I had a conversation where I was explaining that what we were doing was Medicare fraud. During this conversation, I was told: "We are making money, the nursing home is making money, and the patient doesn't even remember his own name. We all win here, so don't rock the boat. You want to keep your job, don't you?"