I have used Turbo Tax for years, ever since I discovered how H&R Block does taxes: They put some schlub that has no accounting or financial experience through a class on how to use their software, and then they simply ask what the computer tells them to, and fill in the blanks. Then they charge you a pile of money for it.
Problem is, they often screw it up. Case in point: My girlfriend. She has done her taxes at H&R Block for years. She was showing me her return, and I caught an error. We went through her taxes for the past three years, and they have caused her to pay nearly $4,000 more than she should have.
Now we are having to file amended returns. For 2010, she is past the three year limit on filing an amended return, so that money is gone.
We just finished her amended return for 2011, and the IRS owes her $1724, thanks to the wonderful morons at H&R Block.
Once her refund check comes in, we will have to refile her 2012 taxes as well.
What got me started was her complaining that H&R Block claims that they will file a 1040EZ for you for free, but then they charged her $85, because they had to file a 1040A in order to take advantage of a $71 credit that was available to her. The difference in her refund of $71 caused them to charge her an extra $85 in preparation fees, meaning a net loss of $14 to her. We began looking closer, and saw that they had missed quite a few deductions and credits, including education credits.