Poor Service

I bought a Gemtech Suppressor from Spike's Tactical in Apopka, Florida in mid May of 2009. They made me pay full price for the suppressor at the time I bought it, because it takes so long for approvals to come back. I sent the Form 4 into the ATF on May 15. It was returned to me 2 weeks later, unopened. Why? Because Spike's had used an old version of the Form 4, and it had the wrong address on it.

I resent it to the ATF on June 1. ATF got the form on June 4. I called in August to check on the status, and I was told it went pending July 27, and that I would be waiting for a long time.

Finally, I got tired of waiting, and called ATF. They just told me that the form was approved and mailed in November. I called Spike's, and they told me that there is only one person in the whole business that can handle class 3 problems, and he is at the SHOT show. He will supposedly return my call on Monday.

I am not impressed. I could have had this thing over 2 months ago, and they let the ONE guy who handles transfers leave town for a week? They didn't bother to call me when the Forms came back approved? It upsets me that my purchase was delayed because first they gave me an old form with the wrong address, second because they got my approved paperwork back and decided it wasn't important enough to call me, and compounded my dissatisfaction by leaving the office unstaffed by anyone who can actually get things done for over a week.

Edit: I called Spike's this morning, and they told me the guy was still out of town. I am going up there and see what I can get accomplished in person.

Edit 2: I made the 45 minute drive, and stomped my feet until they let me talk to Spike himself. He straightened the problem out in less than 10 minutes. It seems that they had my paperwork the entire time, but the employee in charge of NFA transactions lost my phone number and was either too lazy or too stupid to simply write me a letter at the address on my Form 4.

Either way, I got my suppressor.